General information

AUTENTIQUM is a company dedicated to the commercialization of fashion accessories made by artisans. Aware of the fragile barrier between different forms of crafts and handmade, AUTENTIQUM wants to give relevance to those artisans with an Artisan License or with the recognition of Master Artisan granted by the Generalitat de Catalunya by Decree 182/2014 of 30th December , through this online store.

Led by Mireia Casamada, the vision of AUTENTIQUM is to offer craft luxury accessories for original people with the mission of bringing artisans of fashion to the public that likes original and timeless pieces, focusing on product quality and its authenticity.

The products presented are unique serial series or limited editions, and all of them are identified as an artisan product with a Certificate of Authenticity.

The general terms of service below regulate the terms of sale, and acceptance implies that the user accepts them and is bound by them and by their writing at the time of acceptance.

All buyers must be over 18 and have sufficient capacity to contract, and specifically to buy the products offered on the website of AUTENTIQUM.

Products and Prices

As already mentioned, all products are crafts, reason why there will be no two pieces exactly alike, so the images of the products that appear on the website may vary in minor details that in no way will alter the shape or appearance thereof.

Each item will be accompanied by a data sheet specifying the cleaning and conservation care, being of great importance to observe the same product warranty to cover possible damages.

Customers can request the production of exclusive products. To do so, they should facilitate the design and choose the desired material. In this case there will be no right of return.

Likewise, you can requests business gifts. However, taking into account the number of units that can be ordered, you will have to communicate and place the order at least two months prior to the date of delivery, considering that the products are handmade and require more manufacture time.

All prices published on the website are VAT and other taxes included, but shipping or transport costs are not included. These are automatically calculated when the zip code is specified in the data sheet of the product to be acquired. The VAT cost will be directly deducted if the purchase is made from and bound the Canary Islands.

If the destination of the product is Ceuta, Melilla or the Canary Islands, customs charges will be paid by the recipient, if applicable.

AUTENTIQUM reserves the right to change prices, but will always respect the existing price at the time of purchase.

If, for any reason, an error occurs with the price posted on the website, once detected the user who made the purchase will be notified immediately. If the real price is higher than the published, the user will be able to confirm the order at the correct price or cancel it.

Purchase

The user will choose the product and add it to the shopping cart. Once the selection of products is finished, the user will verify them and the shipping costs.

Considering that some of our products have a particular size, you can check if it fits your needs through the instructions in the product information.

Afterwards, the purchase will be made as a registered user or guest user, by filling in the electronic form that will appear in each case, following the instructions. It is possible to request that the delivery is made to a different address of the user.

The user will validate the order, accept the terms of service and formalize the payment.

Once the order is placed, the customer will receive a purchase confirmation email with the broken down price, the order number to do the monitoring, the estimated delivery date of the product and the method of payment.

When the package is picked up by the carrier, they will send an email to the client to report it, and a second one to indicate the delivery time.

The user can get the purchase invoice through the downloadable link at the website.

Order cancellation

The user can cancel the order within 12 hours of validation of the purchase.

To do this, the user must enter the corresponding section of the website called “XXXXXX” and request cancellation.

Cancellation requested by any other means will not be valid.

AUTENTIQUM may cancel the order without notice if the user fails to make the payment.

Payment

Our virtual store offers payment via credit card, Iupay, bank transfer or COD.

All our payment gateways are certified to pay securely.

Payment of the price and shipping costs, unless COD or bank transfer, is carried out at the time AUTENTIQUM confirms the order, and it shall be made following all the steps indicated.

The card with which the payment is made must be issued by a Spanish bank or a foreign bank that has a branch or subsidiary in Spain.

AUTENTIQUM has protected their site from outside attacks to ensure user safety.

If the payment is not made properly, or the documentation required to justify the payment is not referred, the order will be cancelled without further notice.

When the payment is made by bank transfer, the order will not be issued until we receive the appropriate receipt.

If the chosen method of payment is COD, the delivery will be effected if the payment is made at the same time.

Delivery

The order will be delivered at the address indicated by the user, which must be in national territory.

In no way AUTENTIQUM will be responsible if the indicated delivery address is incorrect, although the order will be delivered to a new address indicated by the user, who will take responsibility of the shipping costs this change implies.

Once the delivery is ready, the user will receive a last-mile notice, to make sure the user will be at the delivery address at the time of delivery. However, if the user is absent, a notice will be left to arrange a new delivery time or to pick up the package at the carrier headquarters, at the user’s choice.

The deadline for receipt of the product is between 72 hours and 5 days since the order is placed, paid and confirmed, but bank holidays (national, regional or local) and weekends are not accounted in this calculation. This deadline may also not be respected if there are events of force majeure or attributable to the carrier.

In case of exceeding the deadline, the user may reject the product. In that case, we will proceed to refund the entire value of the purchase paid.

Upon delivery, the recipient must identify to the carrier and sign the delivery note, of which a copy will be provided.

The customer will be provided with a package containing a box of standardized measures for each product (which will be found inside) and designed by AUTENTIQUM, which can be used to keep it, and a certificate of the artisan with the creator’s name and a brief explanation of the article, as well as the instructions for cleaning and conservation.

From the moment the delivery has been formalized, all risk in the product shall pass to the user.

Return or withdrawal

The user may cancel or proceed with the return of the purchase within 15 days after receipt thereof, and in accordance with applicable law, informing AUTENTIQUM as soon as possible through the mechanisms provided for such purpose on the website.

The user can withdraw without having to state a reason, although it is essential that the product has not been used.

In this case, the refund of the entire price paid will be conducted in the same manner in which the payment of the product was made, once it has been delivered at the headquarters of AUTENTIQUM.

The withdrawal and/or return of the product will not be carried out if:

  • It has been used

  • It is not in the same condition as when it was delivered

  • It has been made by request and is unique

  • It is not suitable for return due to hygiene or health reasons (earrings, hair scarves, hats…) if they have been unpacked and used.

If the return is due to the product being wrong, defective or broken, the user can choose between refund of the price or the replacement thereof, with the same delivery conditions if the product is in stock.

If the return of the product is due to a mistake in the choice, the user will be responsible for the shipping and return charges (which must be prepaid).

The withdrawal of the purchase will not be accepted after 15 days since the delivery of the product.

All products have the legal warranty that is appropriate for the type of the article in question.

No warranty will be applied in cases where the instructions for cleaning and conservation of the product have not been followed, so it will not be returned.

The warranty will not cover those cases of misuse or intentional damage by the user.

To make use of the warranty it is essential to keep proof of purchase of the article.

AUTENTIQUM will not proceed to the refund if it detects that the purchased product and the returned one do not match or that the return has not been carried out as indicated in these Terms of Service.

The refund will be made within 5 days of receiving the product in the headquarters of AUTENTIQUM.

Customer service

In case of any incident, claim or exercise of their rights, the user can contact the Customer Service via the following email: XXXXXX

Considering the type of articles offered, AUTENTIQUM’s responsibility is limited to the purchase price of the item and the shipping costs assumed by the user.

Also, AUTENTIQUM is not responsible if the purchase is made by minors under 18 years of age falsifying the data required for the transaction.

Intellectual property

The user acknowledges that all articles appearing on the website are protected by intellectual and industrial property rights that their creators have registered, so the copy, reproduction, adaptation, modification, distribution, marketing and any other action that infringes regulations on the matter are prohibited.

Cookies

AUTENTIQUM uses its own cookies (from a computer operated by us) in order to improve their services and analytical purposes only.

Cookies are files that are installed on the computer’s hard drive or in the memory of the user’s browser to identify them.

Their use is essential for improving our service, easy navigation, verifying the identity of the user, etc. However, you can block them or remove them, in which case you may be unable to access all or part of the web page.

Applicable law and jurisdiction

These Terms of Service are governed by Spanish law (including those of the region of Catalonia).

The declaration of invalidity of any provision of these Terms of Service does not invalidate the rest of the contract, which must be interpreted according to the will of the parties and the purpose of these conditions.

Any dispute arising from the interpretation or performance in relation to its validity, interpretation or performance may be subjected to measurement of consumption. In case of persistent disagreement, the courts of Sabadell will have jurisdiction, renouncing the jurisdiction of the user, if the applicable law allows.